Privacy Policy
LCC Community Trust use the personal information that you provide in accordance with the Data Protection Act 2018. We use your information to provide you with appropriate information about support available to you, and with your permission, to make a referral on your behalf .
LCC Community Trust is registered as a data controller with the UK Information Commissioner’s Office under registration number ZA008095
Your information is stored on a secure database and will only be accessible to us, or organisations working with us. Your data will not be sold or rented to third party organisations.
Privacy Statement
How will you use my data?
Your data will be used to assist in providing you appropriate support. Where you have given us permission, we will share your details with (our Partners), to make a direct referral on your behalf to access their services. In some instances (our Partners) may contact you to ask you for feedback on the service you received and whether this has helped resolve your support issue.
We also use anonymous data (with no personal details) to help us understand how different problems are affecting society and to take action to address these.
What kind of information do you record about me?
We record information about you and any support you request. Some information is personal, it could be used to identify you. This includes your name, date of birth, address, or phone number, and any details about the support you have requested. Some personal information may be sensitive, including things like your ethnicity or health.
Where will you store my data?
A record of your referral information will be stored securely in a shared electronic system accessed by LCC Community Trust . Paper copies of your data may also be stored securely and accessed by staff and volunteers of LCC Community Trust
Who has access to the data?
We will not share information about your support request without your permission, unless required to do so by law. Where we share your personal information, we only share what is necessary, and we have agreements in place with our partners to ensure your data is protected.
With your consent, we will share personal information about your referral with our partners. To do this we need to share your contact information and details about the support you have requested. Some personal information may be sensitive, including things like your ethnicity or health.
Where you consent to a referral by us, our Partners will share limited data about you with us. This includes information about any support provided to you. Some of this information is personal, it could be used to identify you. This information is used for statistical monitoring and research purposes to help evidence impact of our services.
LCC Community Trust is part of the Trussell Trust Foodbank Network. In certain circumstances we have a legitimate interest in sharing your personal information within the Trussell Trust Foodbank Network, for example where you receive a food parcel, for statistical, monitoring and research purposes. We have a data sharing agreement in place with Trussell Trust which sets out what information is shared, why and how we share the data.
Can I withhold my consent?
Yes. Where you withhold your consent, we will provide you with signposting information of a general nature to enable you to access appropriate support. We will create an unnamed record of your enquiry for quality assurance and statistical monitoring purposes. We are unable to make a direct referral to our partners without your consent.
Our partners can also provide support but will need to create an unnamed record of your enquiry. A record is needed for quality assurance purposes. In these circumstances no personal information will be recorded, only what the enquiry was about. Choosing this will not affect in any way the level of service or any advice you receive, however may reduce some options available to you.
If you have any questions about the information in this notice, we are happy to discuss this with you.
More information about your rights
LCC Community Trust is a data controller registered with the UK Information Commissioner’s Office registration number ZA008095
If you have any questions about how the LCC Community Trust protects and used your personal information, or you wish to find out about your rights, please visit our Privacy Policy
Our Privacy Policy provides more information about how we process and use your information and how you can contact our Data Protection Lead if you have further questions or concerns.
If you raise a concern with LCC Community Trust about the way we handled your personal information and you are dissatisfied with our response, you are entitled to lodge a concern with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO) whose helpline number is: 0303 123 1113.